We hire, train, and professionally manage some of the best and most efficient sales and customer support staff around. Our staff members are dedicated to providing a customer experience (CX) that furthers your core business. Our model allows you to rapidly expand your workforce talent pool and offers the reliability of a longstanding supplier.
Qualifying and vetting your contacts to efficiently convert them into promising leads and opportunities, our team members can engage in some of the heavy lifting in your organization’s sales strategy.
Start-Up Companies and 1st Time Outsourcers Education
We love start-ups and first-time outsourcers! Our team members specialize in helping you define a strategy and timeline that supports your core business objectives, discussing the pros and cons of outsourcing, explaining our engagement practices, and keeping the lines of communication open throughout the business relationship.
Creative and Responsive Workforce Solutions
Business needs can change rapidly and often your organization may require massive adjustments to capitalize on market opportunities. We’re able to complement your operational design by offering responsive and creative workforce solutions to tacitly support your short or long-term needs of experienced support-staff personnel.
Quantitative and Qualitative Research
We can assist you to discover the motivation of the situation, or you just simply quantify and develop statistics. We provide an able workforce that can both engage respondents on an intellectual level and meet predefined productivity specifications.
Marketing and Mobile Contact Services
Carefully navigating the constant legalities surrounding mobile contact can be tough. Our team can help you devise and effectively deliver your message to a mobile audience while safeguarding against all current restrictions.
For the best results, we know multiple research methodologies may be utilized to gather market information. We have experienced and disciplined researchers, typically executing Computer Assisted Telephone Interviewing (CATI) or One on One telephone interviewing.
Customarily the quality of customer and client interactions represent the primary focus of service providers, however, we also focus on the back-office details that tremendously improve the overall experience and success.
Data Management and Analytics
Secure data management, data integration, and dashboard and custom reporting are naturally standard routines. Whether your company utilizes the latest Hybrid Cloud-Based technology and Master Data Management (MDM) platforms or you manage data and reporting from a spreadsheet, our team possesses the tools to securely and seamlessly manage your data and produce a variety of business intelligence reports.
Multi-platform communication is frequently the key to reaching a broad and diverse audience. We can execute your message across many platforms: telephone, chat, email, hosted and social media applications, print, and SMS/Text.
Program and Project Administration
Often managing the operational details of a program can represent an exhaustive strain on resources and if it’s a recent program the learning curve can be costly. We provide program and project administration solutions that supply you with additional layers of critical scrutiny and active management designed to reduce your workload and increase the general success of your program.
Digital and Website Support
Instantaneous contact has become customary in market communications. Click to chat, click to call, IVR’s, or promptly responding to emails and texts are all ways to capture and maintain your audience’s attention. We provide the necessary support options to launch and maintain these effective contact solutions.